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Payment Terms and Refund Policy

What to pay, when to pay it, and what happens if you cancel

Last updated: September 2026

Payment terms

  • 50% payment is required to confirm your booking. A booking reference and confirmation will then be sent.
  • 100% payment is required 7 days prior to arrival.
  • If your arrival date is less than 7 days away, 100% payment is required to confirm your booking.

Refund policy

  • Full refund for cancellations made more than 30 days prior to arrival.
  • 50% refund for cancellations made 7 – 30 days prior to arrival.
  • Payment is not refundable for cancellations made less than 7 days prior to arrival.

Questions

If you have any questions about payments or cancellations, please contact:

Holiday Homes Cape Town

Email: info@holidayhomes.capetown

Telephone: 021 437 0296